Case Study: Supermarket Insurance Group improves grocery safety training with HSI

Improving Outcomes with Supermarket Insurance Group

Supermarket Insurance Group, an insurer serving independent grocery store owners, needed effective retail and grocery safety training for policyholders’ employees, many of whom worked in remote rural locations with limited internet access, limited computer familiarity, and some non-English speakers. They turned to HSI for a digital training solution that could reach these dispersed workers.

HSI developed a stand-alone online training program with grocery-specific courses hosted on the parent company’s website, including bilingual English and Spanish versions and both high-speed and dial-up access options. Using claims data and job-hazard analysis, HSI created 11 customized 45-minute courses delivered through its learning management system, helping Supermarket Insurance Group move away from generic training and toward more relevant safety education, though no specific numeric outcomes were provided.