Case Study: Large State Government Agency achieves 80% self-directed learning and higher training utilization with HSI Microsoft Office Training

Government Agency Sees Higher Training Utilization

Large Government Company, a state agency of 5,000+ employees including judges, probation/court officers and court staff, needed accessible Microsoft Office training that complied with union rules and reflected agency values. After an RFP process the agency selected HSI (through its reseller) to provide Microsoft Office Training to meet those constraints and learner needs.

HSI’s reseller reframed the decision toward a research‑based microlearning solution, demonstrating cognitive‑load and engagement benefits and offering easy‑to‑use HSI content with minimal technical support issues. In eight months on a three‑year engagement the program drove strong outcomes: 80% of learners accessed non‑required courses (versus ~17% typical), monthly new titles kept momentum high, users reported immediate job impact and convenience, and utilization and satisfaction exceeded expectations.