Case Study: Conway Corporation achieves increased employee engagement and improved customer service with HSI's blended-learning solution

Conway Corporation Sees Increased Engagement with Blended-Learning Approach

Conway Corporation, a utility and telecommunications provider in Conway, Arkansas, faced widely varied training needs across a diverse workforce—from hourly customer service staff to linemen and water/wastewater plant workers. They partnered with HSI, adopting HSI’s Business Skills and Workplace Compliance libraries and microlearning content as part of a blended-learning approach to make training short, accessible, and relevant across departments.

HSI’s solution paired brief e-learning modules with instructor-led workshops and mobile access (iPads), expanding from a customer service pilot to company-wide use. The impact was measurable: unique users grew from 34 to 140 and completed courses rose from 382 to 1,670 year-over-year, alongside improved customer service outcomes, higher self-directed learning participation, and broader L&D adoption at Conway Corporation.

Conway Corporation

Kyndall Brown

Customer Experience Coordinator