HSI
62 Case Studies
A HSI Case Study
Life Rescue Training, an approved HSI Training Center in Rockville, Maryland led by owner/instructor Amer Tobing, provides CPR, AED, First Aid, BLS, ACLS, PALS and AVERT programs across the DC–MD–VA region. The business faced the challenge of running a high-demand training center while expanding its instructor team and avoiding the red tape, cost and administrative friction that can slow class delivery and growth.
HSI addressed those challenges with a bundled solution: high-quality emergency care programs, the Otis portal (class scheduling, rosters, Remote Skills Verification and downloadable videos), and an online store with automated digital certification cards. The result was faster, more reliable administration—instant access to certification cards, fewer day-of tech issues, easier roster tracking to notify clients and smoother restocking—demonstrably reducing delays and simplifying operations for Life Rescue Training thanks to HSI.
Amer Tobing
Owner and Instructor