Case Study: Sunsuper achieves 4-day paperless onboarding and 94% positive feedback with HROnboard

Sunsuper - Customer Case Study

Sunsuper, a major Australian superannuation fund, faced a paper‑heavy onboarding process—35 kg of mail a week, lost contracts, slow approvals and time‑consuming manual tasks—that was slowing growth and creating stress for HR and new hires. With executive backing, Sunsuper partnered with HROnboard to digitally transform its onboarding and alleviate administrative burden while preserving a strong employer brand.

Using HROnboard’s personalised portals, e‑signatures, automated provisioning, mobile access and tailored communications, Sunsuper cut time‑to‑onboard to four days and achieved 94% positive feedback, higher engagement and better compliance. HR regained strategic capacity, onboarding now delivers emotional connection as well as efficiency, and reduced paper use generated measurable environmental benefits (equivalent savings including 3,797 trees, ~2 tonnes CO2, 2.85 m³ landfill and 43,905 L water).

Sunsuper

Illeesha Carroll

Resourcing Specialist