Case Study: Retail Zoo achieves fast, personalised onboarding to engage a millennial workforce with HROnboard

How to engage a millennial workforce with personalised onboarding

Retail Zoo, the fast-growing parent company of Australian brands like Boost, Salsa’s, Betty’s Burgers and Cibo Espresso, needed to modernise its people processes to match a predominantly millennial, digital-native workforce. When HR head Lisa Fisher joined, onboarding was manual and paper-based, and the small HR team needed a scalable, more engaging way to welcome and retain employees across multiple brands.

Retail Zoo implemented HROnboard to digitise, personalise and automate onboarding, enabling a seven-person HR team to efficiently manage 5,000 employees across four brands. The result is a faster, smoother candidate experience with strong positive feedback, higher engagement through tailored welcome journeys and perks, and a platform that supports internal progression as the business grows.

Retail Zoo

Lisa Fisher

Head of Human Resources