Case Study: Watermark Hotel & Spa achieves paperless, compliant onboarding and 5-minute offer creation with HROnboard

An insight into onboarding best practises in hospitality

Watermark Hotel & Spa Gold Coast is a busy hospitality venue on the Gold Coast that onboards 100+ new hires a year. Facing the industry-wide challenge of high turnover and repetitive paperwork, HR found new employees were not returning required forms or completing mandatory policy and fire training, creating compliance risks and wasted time.

Adopting HROnboard’s online offer and acceptance process created a personalised, paperless onboarding experience that gives HR real-time visibility and compliance proof. Offer generation that once took hours now takes under 5 minutes, reducing admin, ensuring policies and training are acknowledged, and freeing the team to focus on new initiatives like core values training and employee recognition.

Watermark Hotel and Spa

Julie Courtie

Director of Human Resources