Case Study: a regional supermarket chain achieves stable HR integrations and uninterrupted payroll with HRchitect

Regional Supermarket Chain stabilizes 30+ integrations in 8 days with HRchitect

A regional supermarket chain faced significant challenges following the implementation of UKG Pro and UKG Pro Workforce Management by another partner. The departure of their sole HR technology resource left them with unresolved system issues, over 30 unstable integrations, and a critical failure of a payroll data export. To stabilize their HR technology environment and ensure business continuity, the supermarket chain engaged HRchitect for concierge-managed support services.

HRchitect quickly resolved the critical integration failures, including fixing the payroll data export within eight days by updating its logic to handle unaccounted data scenarios. They implemented long-term stability by moving all integrations from individual user accounts to a dedicated system account and corrected an unstable SFTP configuration. As a result, the supermarket chain's system was stabilized, payroll operations continued uninterrupted, and the risk of future disruptions was greatly reduced. HRchitect continues to partner with the client as an extension of their team to support new system initiatives.