Case Study: a municipal fire department streamlines scheduling and payroll integration with HRchitect and UKG TeleStaff

Municipal Fire Department goes live in 4 months with HRchitect and UKG TeleStaff

The municipal fire department, a public safety agency in Florida, faced a fragmented and inefficient scheduling process using spreadsheets and manual timecards. This was complicated by a need to integrate with a new city-wide third-party payroll system. HRchitect was brought in to implement UKG TeleStaff to centralize scheduling and achieve a seamless bidirectional integration for payroll accuracy.

HRchitect configured UKG TeleStaff to handle the department's complex staffing rules and successfully integrated it with the payroll system. Despite external delays, the deployment was stable and resulted in an uneventful weekend go-live with no major issues. The client now operates on a centralized platform and expressed strong appreciation for HRchitect's expertise and the quality of the partnership.