Case Study: Convergys achieves global recruiting and onboarding consistency with HRchitect

Convergys Corporation - Customer Case Study

Convergys Corporation, a global provider of customer management products, faced the challenge of staffing its high-volume, high-turnover operations across 31 countries. They required a robust and flexible recruiting and onboarding system for a global rollout to ensure a constant flow of qualified candidates and process consistency. Convergys selected a new HCM system and engaged the vendor HRchitect for its implementation and configuration expertise.

HRchitect configured the system to ensure global consistency in processes while accommodating regional differences, addressing Convergys's need for high-volume recruiting. The solution included standardized workflows and targeted fields for localization. As a result, Convergys successfully achieved an on-time, big-bang global rollout. The new system provided increased consistency and a high-volume recruiting capability that directly supported the organization's critical business needs.

Convergys Corporation