Case Study: a U.S.-based bio-pharmaceutical organization improves year-end payroll support with HRchitect

a U.S.-based bio-pharmaceutical organization cuts UKG Pro support case resolution time by 50% with HRchitect

A U.S.-based bio-pharmaceutical organization with complex payroll and compliance needs required expert guidance and support for its UKG Pro system following its implementation. The internal HR team lacked specialized knowledge for critical processes like year-end payroll and tax verification, and managing vendor support cases was administratively burdensome. They engaged HRchitect for post-go-live support to ensure system accuracy and efficient issue resolution.

HRchitect provided concierge-managed support, serving as an expert partner and vendor liaison. Their consultants guided the client through year-end payroll processing, provided super-user training, and assisted with system configuration. This partnership resulted in a 50% reduction in support case resolution time, significantly reduced compliance risk, and increased the internal team's system knowledge. HRchitect empowered the client to maximize their UKG Pro investment and reduced their administrative burden.