Case Study: FirstKey Homes improves manager coaching and cuts turnover with HRBench

FirstKey Homes aligns HR and Finance across 29 markets with HRBench

FirstKey Homes, a national residential property management company, faced a challenge in turning its HR data into actionable insights. They struggled with disconnected reports from systems like UKG, which led to mismatched headcount data between HR and Finance and left managers with static spreadsheets they couldn't interpret. This reactive process hindered manager accountability and damaged HR's credibility.

Partnering with HRBench, FirstKey implemented a real-time data and analytics solution. They created simplified, district-level dashboards focused on key metrics like headcount, open roles, and turnover trends. This enabled HRBPs to conduct walkthroughs with managers, presenting rolling trend data and root-cause analysis. The solution established a single source of truth, aligned HR and Finance during planning, and empowered managers to proactively address turnover drivers. As a result, HRBench helped FirstKey strengthen its strategic partnerships, improve manager behavior, and reduce reactive hiring cycles.

FirstKey Homes