Case Study: Community Medical Services cuts frontline turnover 27% with HRBench

Community Medical Services cuts frontline turnover 27% with HRBench

Community Medical Services (CMS), a behavioral healthcare organization with 1,100 employees, faced high turnover and burnout in its emotionally demanding frontline roles. To address this operational and cultural risk, CMS partnered with the vendor HRBench to move beyond lagging data and proactively identify early signs of attrition.

HRBench implemented a centralized analytics platform that integrated HRIS, recruitment, and engagement data. The solution featured targeted pulse surveys to detect burnout symptoms and granular dashboards to analyze data by role, tenure, and site. This enabled CMS to run focused pilot programs, which led to a 27% reduction in turnover within a targeted frontline role and provided executives with real-time insights for faster decision-making.

Community Medical Services (cms)