Case Study: a large insurance company improves insurance sales force pre-selection with HR Diagnostics JOBMATCHER S

Large Insurance Company - Customer Case Study

HR Diagnostics worked with Large Insurance Company in Switzerland to improve the pre-selection of candidates for an insurance sales force. The company struggled to recruit field staff because many applicants lacked sector-specific experience and had unrealistic expectations about the job, which led to poor fit and high turnover. HR Diagnostics used JOBMATCHER S with an online test invitation function to support the hiring process.

HR Diagnostics implemented a tailored diagnostic approach combining performance and personality tests, a company-specific biographical questionnaire, and a situational judgment test built from a workshop with experienced sales employees. This created a more realistic view of the role while improving the prediction of candidate success in critical sales situations. The case study does not report specific numerical results, but the solution was designed to reduce mis-hires and fluctuation by better matching applicants to the demands of the role.