Case Study: Local Accountancy Firm boosts employee satisfaction with The HR Dept

Local Accountancy Firm boosts employee satisfaction from 60% to 78% with The HR Dept

A local accountancy firm with over 25 employees across two sites faced significant HR challenges due to inconsistent processes. This led to policy confusion, compliance risks, and a lack of confidence among its managers and employees. To address this, they engaged The HR Dept for support.

The HR Dept conducted a full audit and then developed clear, tailored HR policies and provided advice on legal compliance. They also introduced a structured performance review process. As a result, employee satisfaction increased from 60% to 78% and turnover reduced from 20% to 14%. Key metrics like training support and opportunities for progression saw dramatic improvements, and managers reported feeling more confident handling HR matters.