Case Study: Leading Hospital Company Achieves Consistent Employee Relations Reporting with HR Acuity

Web-based Employee Relations Solution Brings Best Practice Processes, Documentation and Reporting to Hospital System

Leading Hospital Company, a prominent network of hospitals in healthcare, struggled with inconsistent employee relations practices across nine hospitals, each using different documentation methods, terminology, HRIS platforms, and levels of HR experience. To address the risk created by this fragmented approach, the organization turned to HR Acuity and its HR Acuity On-Demand employee relations case management solution.

HR Acuity implemented a standardized, web-based process for employee relations documentation, workplace investigations, reporting, and training, while also enabling customizable forms, hierarchical permissions, and centralized case data. The results included growth in the user base from 26 to 65+, a 300%+ increase in utilization in the second six months of year one, improved and more consistent documentation, a 55% exit interview completion rate versus a 30–35% industry norm, and on-demand metrics that gave HR leaders better visibility into trends and potential risk.