Case Study: Waymo achieves faster, more secure employee relations case management with HR Acuity

Waymo reduces ER reporting time by 92% with HR Acuity

Waymo, a technology company, faced challenges in managing employee relations effectively with a tool not built for case management. To address this, they turned to the vendor HR Acuity and its purpose-built case management platform to gain proactive insights, improve the employee experience, and reduce risk.

The solution from HR Acuity provided centralized case management, robust reporting, and an AI-powered assistant. This implementation resulted in a 92% reduction in reporting time, with single report updates dropping from 3 hours to just 10 minutes. Waymo also benefited from cleaner data, improved security, and new capabilities like eNPS surveys to capture actionable employee feedback.

Waymo