Case Study: TransUnion saves hours and standardizes global processes with HR Acuity

TransUnion cuts case search time from hours to 5 minutes with HR Acuity

TransUnion, a global information technology company with over 12,000 employees, faced a challenge in managing employee relations across its operations in more than 30 countries. Their process relied on manual storage in emails and Excel files, which lacked optimization and made critical case details difficult to find. This disjointed system prevented business leaders and ER teams from having full visibility into global employee behavior trends, making it hard to address workplace concerns at scale.

By implementing HR Acuity's employee relations case management software, TransUnion centralized its processes. The solution provided a fully searchable and reportable platform, drastically reducing the time to locate information from hours to just minutes. HR Acuity gave the company global visibility into cases, allowing for standardized processes and proactive corrections. This enabled TransUnion's leadership to use actionable data and insights from quarterly reports to make better-informed, company-wide decisions.

TransUnion