Case Study: CMS Energy builds a more trusted, human-first workplace with HR Acuity

CMS Energy boosts anonymous reporting 43% with HR Acuity

CMS Energy, an energy company with a strong commitment to ethics, faced a challenge in improving cross-functional coordination and operational efficiency within its case management processes. They sought a solution that would support their restorative approach to managing employee concerns and partnered with vendor HR Acuity to implement its case management platform and the Speakfully anonymous reporting hotline.

By implementing HR Acuity's centralized system, CMS Energy unified its concern management, driving consistency and a more people-centric way of working. The solution resulted in faster resolutions, a 43% increase in anonymous reporting, and stronger employee trust. HR Acuity also provided robust benchmarking and analytics tools, giving the organization new visibility into trends and the confidence to proactively address risks.

CMS Energy