Case Study: Akamai Technologies streamlines employee relations with HR Acuity

Akamai streamlines employee relations with HR Acuity across a hybrid workforce of 8,800 employees

Akamai Technologies, a technology company, faced challenges with its employee relations processes using a traditional ticketing system, ServiceNow. The system lacked proper documentation controls, presented privacy concerns, and required excessive manual work, leaving the HR team inefficient and at risk. They turned to vendor HR Acuity for its purpose-built employee relations software.

HR Acuity provided a comprehensive solution that streamlined case management with customizable templates, robust reporting, and secure documentation. The results included enhanced efficiency, proactive insights into workforce trends like resignation drivers, and consistent management of their hybrid workforce. Akamai's ER team achieved greater accountability and no longer required IT support for reporting, thanks to HR Acuity's user-friendly platform.

Akamai Technologies