Case Study: TrialCard achieves 24/7 call center uptime and superior customer service with HPE Aruba Networking (EdgeConnect)

TrialCard assures call center uptime and delivers superior customer service with Aruba EdgeConnect

TrialCard, a full-service life sciences commercialization partner with about 1,000 employees serving 400 customers, depended on a widespread call center network for revenue but was facing daily branch-network outages from legacy WAN technology. The company needed a resilient, modern SD‑WAN to ensure 24/7 uptime, stable high-performance access to critical applications, and to free IT from firefighting so it could focus on business initiatives.

TrialCard deployed Aruba EdgeConnect Enterprise with Aruba Orchestrator, quickly stabilizing the network during testing and then standardizing the platform across call centers, offices and data centers. The solution eliminated call-center downtime, improved VoIP and application performance, simplified management with centralized automation and troubleshooting, enabled flexible VPLS and broadband use and SASE integration, and ultimately boosted employee productivity, customer satisfaction and profitability.

TrialCard

Ryan Van Dynhoven

Director of Infrastructure