Case Study: Indiana University achieves scalable, high-performance campus Wi‑Fi and reduced help‑desk calls with HPE Aruba Networking

Indiana University (IU) delivers quality experiences on 250,000 devices and advances student success with Aruba

Indiana University, a large multi‑campus institution serving about 109,000 students, faced rapidly evolving mobility demands: thousands of personal and IoT devices, faculty adoption of in‑class engagement apps (like Top Hat) and the need to support Skype/Zoom voice and conferencing over Wi‑Fi — all while keeping IT overhead and help‑desk complaints under control.

IU partnered with PIER Group and Aruba (HPE) to deploy Aruba WLAN, 5400R switches, ClearPass and management tools like AirWave/NetInsight. The result was a scalable, high‑performance network across classrooms and residences, a 50% drop in Wi‑Fi help‑desk calls in the first month, a 35% reduction in authentication issues, easier automated provisioning for 1,500 switches, and improved voice, conferencing and streaming experiences that support heavy BYOD and IoT use.

Indiana University

Kirt Guinn

Director of Telecommunications and Enterprise Infrastructure