Case Study: LUSH achieves 5-star customer experience and operational excellence with HPE Aruba Networking EdgeConnect SD‑WAN

Delivering 5-star customer experience and operational excellence

Lush Retail Ltd., a UK-based maker of fresh, ethically sourced bath and beauty products, faced a critical network challenge: each store relied on a single MPLS circuit to run payments, VoIP, stock-management and in-store demos, creating a single point of failure that led to outages, manual trading and degraded customer experience.

Lush deployed the Aruba EdgeConnect SD‑WAN platform with Unity‑Orchestrator, bonding MPLS with commercial internet and using business‑intent overlays to prioritize PCI‑rated payments, VoIP and stock apps. The solution delivered automated, near‑instant failover, local internet breakout for cloud services, granular observability and traffic segmentation for PCI compliance—resulting in faster, more reliable card payments, elimination of downtime (stores remained operational during a six‑week MPLS outage) and allowing staff to focus on delivering a 5‑star customer experience.

LUSH

Brad Candy

Technical Operations Manager