Case Study: Sunnycrest Manor achieves 95% fewer Wi‑Fi help‑desk calls and improved resident‑centered care with HPE Aruba Networking

Boosting resident-centered care with Aruba mobile-first network slashes Wi-Fi help desk calls by 95%

Sunnycrest Manor, a county-run long-term care facility in Dubuque County, faced an antiquated network that blocked its move to mobile workflows and cloud EMR. Thick stone walls left Wi‑Fi confined to the cafeteria and foyer, mobile carts were unusable in resident areas, and the portable telephony system was unreliable—creating paper records, re-keying work and operational headaches for a lean IT team.

Working with Managed Solutions Group, Sunnycrest deployed an Aruba mobile-first solution combining hospitality access points in resident rooms, indoor/outdoor 802.11ac APs in common areas, and modular Aruba switches at the core and edge, with ClearPass planned for unified access. The upgrade cut Wi‑Fi help desk calls by 95%, eliminated routine on-site troubleshooting, reduced EMR recordkeeping time to one-third, delivered stable VoWiFi and expanded security camera coverage—improving staff efficiency, resident safety and family connectivity.

Sunnycrest Manor

Nathan Gilmore

IT Superintendent