Case Study: Tensis reduces customer training time with HowToo

Tensis cuts customer training from 20+ hours to under 6 with HowToo

Tensis, a company with a sophisticated software product, faced a significant challenge in onboarding new customers. Their process required over 20 hours of face-to-face training per customer, which was time-consuming for both their team and the clients. They partnered with the learning platform HowToo to transform this product knowledge into a structured, self-directed learning experience to help customers get to value faster.

Working with HowToo, Tensis moved its customer training from instructor-led sessions to a structured online academy. The solution developed with HowToo reduced customer training time from over 20 hours to under six hours of self-directed learning. This allowed customers to become confident and self-sufficient more quickly, while the Tensis team was freed from delivering repetitive training to focus on implementation and helping customers achieve greater value from the product.

Tensis