Case Study: ORC achieves 96% engagement and Top Workplace status with HowNow

ORC drives 96% engagement with HowNow

The customer, ORC (o.r. Colan Associates), a right-of-way and infrastructure professional services firm, faced challenges stemming from its rapid national expansion. Their traditional, office-dependent apprenticeship model broke down as teams became remote, leaving severe knowledge silos and scattered, inaccessible information repositories. They partnered with the vendor HowNow to implement its learning platform to operationalize their people strategy and create a centralized hub for development.

HowNow provided a solution by co-building "ORC Academy," a centralized, skill-first learning platform integrated into the flow of work. This enabled ORC to deconstruct roles into clear skill architectures, launch a certified management credentialing program, and crowdsource expertise from field agents. The results were exceptional, including a sustained 96% active user rate, an eNPS of +58, USA Today Top Workplace status, and a doubling of learning content in under a year.

ORC (o.r. Colan Associates)