Case Study: Super-Pharm achieves consistent multi-location customer experience with Howazit

Super-Pharm improves multi-location customer service with Howazit using one feedback system across all branches

The customer, Super-Pharm, faced a challenge in delivering a consistent customer experience across its independently managed franchise branches. The vendor, Howazit, provided its feedback program to measure ongoing satisfaction and gain immediate visibility into customer issues at each location.

Howazit's solution enabled Super-Pharm to achieve a broad view of service quality across its entire network through consistent feedback collection. The vendor's system served multiple roles, supporting head office research, network monitoring, and local operational improvements, which also facilitated employee recognition and branch-level service programs.

Super-Pharm