Case Study: Pango doubles response rates and boosts customer satisfaction with Howazit

Pango doubles response rate and lifts customer satisfaction with Howazit

Pango, a provider of parking and mobility services for millions of users, needed a reliable way to gather feedback after customer service interactions to improve both response quality and experience metrics. They partnered with the vendor Howazit to implement its Adaptive Feedback solution.

Howazit implemented an automated feedback system following service interactions, which was refined through testing to improve completion rates. This solution from Howazit delivered significant results, including a 20% response rate and a doubling of that rate. Customer satisfaction rose from 84 to 94, while NPS increased dramatically from 46 to 69.

Pango