Case Study: Kali Group achieves 93% digital onboarding completion with Howazit

Kali Group achieves 93% onboarding completion with Howazit

Kali Group, a provider of pension and insurance solutions since 1970, faced a significant challenge with its highly manual and paper-based employee onboarding process. This outdated system involved extensive paperwork, phone calls, and follow-ups across multiple parties, creating friction for employers and employees alike. To address this, Kali Group partnered with Howazit to implement a digital solution.

Howazit's solution transformed onboarding into a single, connected digital flow. It featured an interactive chatbot for employers to report new hires, which then triggered a personalized web app for employees to complete applications, provide e-signatures, and book agent consultations. This resulted in a 93% process completion rate and 97% customer satisfaction. Howazit's implementation also sharply reduced the end-to-end time to handle a new policy and ensured 78% of new customers uploaded their ID prior to meeting an agent.

Kali Group