Case Study: Lis Maternity Hospital at Ichilov improves patient feedback and satisfaction with Howazit

Ichilov Hospital boosts patient feedback participation to 1 in 2 with Howazit

Ichilov Hospital's Lis Maternity Hospital sought a deeper understanding of the patient experience to support practical learning for its staff. The challenge was to gather meaningful feedback from mothers across the emergency room, delivery room, and wards. To address this, they implemented a feedback solution from the vendor Howazit.

Howazit's solution involved sending a short, adaptive feedback interaction to patients a few days after discharge. This provided management with results for decision-making and team learning, leveraging open-text intelligence to identify themes. The measurable impact was significant: one in two mothers completed the survey, leading to continuous improvement in measured satisfaction and contributing to a Google score of 4.6 based on over 1,000 reviews.

Ichilov Hospital