Case Study: EcoSupp achieves a 5.0 Google rating and stronger customer satisfaction with Howazit

EcoSupp achieves a 5.0 Google rating with Howazit

EcoSupp, a direct-to-consumer seller of nutritional supplements, wanted to understand customer satisfaction with every delivery and leverage that satisfaction to build a public reputation. They partnered with the vendor Howazit and used its Reputation & Growth service to address this challenge.

Howazit implemented a post-delivery feedback system that sent a short questionnaire to customers. This solution gathered data on both the product and service, and customers reporting high satisfaction were automatically invited to leave a public Google review. The results for EcoSupp were significant: a 33% response rate, 90% reported satisfaction, and a third of those satisfied customers left a review. This culminated in a perfect 5.0 Google rating from over 1,000 reviews.

EcoSupp