Case Study: Domino’s Pizza improves customer satisfaction and retention with Howazit

Domino’s Pizza - Customer Case Study

Domino’s Pizza Israel sought to continuously measure customer experience to uphold its high standards for product and service quality. Their previous method of manually calling customers resulted in questionable data quality and customer harassment. They partnered with Howazit to address this challenge using its Voice of Customer solution.

Howazit implemented a post-delivery text message system with a personalized chatbot to measure satisfaction and automate service recovery for dissatisfied customers. This solution led to a 50% drop in complaint calls, a 53% increase in returning customers who had previously complained, and an overall customer retention rate of 75%. Howazit’s system enabled Domino’s to effectively close the loop with its customers and improve key service metrics.

Domino’s Pizza