Case Study: Magenta Living improves tenant service and mobile working with Housing Support Pro's CLIENT CONNECT

Magenta Living - Customer Case Study

Magenta Living, a socially responsible not-for-profit housing provider in Wirral, needed a better way for Neighbourhood Officers to access and update tenant information while working offsite. Before working with Housing Support Pro, staff had to print reports from the Northgate housing management system, take them to appointments, and re-enter the information later, which was slow and limited their ability to record new issues in the field.

Housing Support Pro implemented CLIENT CONNECT, a tablet-based mobile application that integrates with Magenta Living’s Civica CRM system and provides real-time tenant and property data, pre-built workflows, and mobile forms. The solution improved visibility, removed the need to duplicate information, and is helping Magenta Living improve service delivery and tenant relationships, with staff already being equipped with iPads and a second phase planned to send captured field data back into Northgate.

Magenta Living

Colin Arnold

Head of ICT