Case Study: Ashford Borough Council improves mobile working efficiency with Housing Support Pro’s Client 360

Ashford Borough Council - Customer Case Study

Ashford Borough Council is a local authority serving 4,500 homes across Ashford, Kent and surrounding villages. It needed a mobile solution that could integrate with its Orchard housing management system, provide up-to-date tenancy and rent information, and support offline access in rural areas. Housing Support Pro’s Client 360 was selected after a successful pilot to meet these requirements.

Housing Support Pro implemented Client 360 with real-time data access, offline capability, search, alerts, custom watch lists, and mobile digital forms for tasks such as new tenant sign-up and arrears management. Integrated with Orchard via the Blaze interface, the solution helped the council improve housing service efficiency, give officers more flexibility, reduce office-based admin, and transmit tenant data faster. The council can now access property, contact, repair and payment history on the move, and Housing Support Pro said the system was deployed within a couple of months, helping Ashford Borough Council realise its return on investment quickly.

Ashford Borough Council

John Young

Housing Property and Technology Manager