Case Study: Tesco Bank achieves easier, more convenient money services with Household

Tesco Bank achieves 92% customer approval for convenience with Household

Household partnered with Tesco Bank to develop a new in-store experience for money and mail services. The challenge was to transform these necessary financial tasks into something that was easier, more accessible, and even enjoyable for all Tesco customers, moving beyond a traditional banking feel to create a welcoming and secure space.

The solution implemented by Household was the "Tesco Money & More" concept, a multi-channel environment featuring self-service kiosks, dynamic digital screens with educational content, and an open, secure design. This created a convenient destination within stores that integrated financial services with the shopping trip. The results were highly positive, with customer feedback from the pilot being described as fantastic. Specifically, 92% of customers rated the experience as excellent for convenience and ease of use.

Tesco Bank