Case Study: Pets at Home creates a world-class pet care experience with Household

Pets At Home elevates pet care with Household and 24hr care

Household worked with Pets at Home to define and create the world's best pet care experience. The challenge was to elevate the expertise of their Vets for Pets and Pets Groomers services while seamlessly connecting them to the retail offer, aiming to create an ultimate one-stop shop for pet owners.

Household implemented a flexible, hug-inspired design language that translated the emotional spectrum of pet ownership into the physical space. The solution included separate check-in podiums, specialized dog and cat lounges that reduced animal stress, and the integration of vet-approved retail and digital advice. The result was a phenomenally well-received transformation that created a calmer environment for pets and owners, with one practice owner declaring it the most beautiful veterinary practice in the UK.

Pets At Home