Case Study: Instadry Carpet and Tile Cleaning achieves higher customer satisfaction and streamlined operations with Housecall Pro

Instadry Carpet and Tile Cleaning - Customer Case Study

Don Snyder, owner of Instadry Carpet and Tile Cleaning in Orlando, built his business after a bad experience with a “reputable” cleaner and years in aviation and the Marines. Early on he struggled with paperwork, CRMs and systems—spending over a year frustrated trying to cobble together a process that would let him stay organized, manage scheduling and reliably serve customers and employees.

After finding Housecall Pro through QBO’s app ecosystem, Don switched to its mobile scheduling and communication tools, which brought real-time updates, flexibility and smoother workflows. The result: higher customer satisfaction, more business (including added work on the fly), better-filled technician schedules, a clearer mission focused on lifelong clients, and a more confident, connected team — plus Don becoming an active member of the Housecall Pro community.

Instadry Carpet and Tile Cleaning

Don Snyder

Owner