Case Study: Kokotel, Thailand achieves centralized control and operational efficiency with Hotelogix

Kokotel Hotels Gained Centralized Control and Operational Efficiency with Enterprise-Grade PMS from Hotelogix

Kokotel Hotels is a Bangkok-based boutique chain built on a “friends & family” hospitality philosophy that grew from a single 40-room property. As the group expanded, their on‑premise PMS became costly, fragmented and labor‑intensive—lacking integration with booking engines, channel managers, F&B and third‑party systems—and they needed centralized reporting and real‑time data flow to manage multiple properties efficiently.

Kokotel migrated to Hotelogix’s cloud, enterprise‑grade PMS and scaled from one property to eight (with plans for 20), gaining real‑time connectivity, integrated booking/channel/F&B workflows, and a single super‑admin console for consolidated reporting. The subscription model reduced deployment costs, improved operational efficiency and metrics (occupancy, RevPAR), enhanced guest experience (average TripAdvisor rating 4.5), and enabled faster, more data‑driven expansion.

Kokotel, Thailand

Rei Matsuda

Founder & CEO