Case Study: Southcliff Hotel achieves up to 6 man-hours saved per day with Hotelogix cloud PMS

Hotelogix PMS saves us up to 6 man hours per day

Southcliff Hotel, a 68‑room property in Kent overlooking the English Channel, was hampered by a legacy, single‑workstation PMS that caused slow check‑ins, lost or duplicated bookings, manual channel updates and rate‑parity issues—costing the hotel 2–3 rooms on busy nights and creating long guest queues and operational inefficiencies.

After a 15‑day trial the hotel moved to Hotelogix cloud PMS, gaining multi‑user, device‑agnostic access and responsive support at a low monthly fee. The switch delivered immediate benefits: bookings now auto‑populate (saving about 6 man‑hours per day), a 2‑way interface eliminated incorrect and duplicate reservations, POS and MailChimp integrations lifted revenue and marketing, and staff can perform mobile express check‑ins and spend more time with guests.

Southcliff Hotel

Ian Jackson

General Manager