Case Study: Hotel 32|32 achieves higher guest satisfaction and streamlined operations with Hotelogix

Hotelogix Helps Simplify Hotel Operations and Increases Guest Satisfaction

Hotel 32|32 is a 106‑room luxury boutique hotel in Manhattan that opened in 2010. General Manager Matthew Werner sought a simple, reliable front‑desk system after struggling with a rigid legacy PMS that limited reporting and hindered business decisions; his priority was to focus on guest satisfaction and growing the business rather than managing complex IT systems.

Hotelogix’s cloud PMS was chosen for its affordability, ease of use and strong support; the system was quickly tailored to the hotel’s needs and backed by responsive customer service. Improved reporting, an audit trail and an intuitive interface increased operational transparency and staff accountability, which reduced guest complaints, boosted positive TripAdvisor reviews and helped the hotel save revenue by cutting back on discounting.

Hotel 32|32

Matthew Werner

General Manager