Case Study: Think Properties achieves a 75% reduction in reservation management time and zero double bookings with Hotelogix

Hotel operations proved extremely proficient for THINK Properties

Think Properties, a boutique operator with properties in New York and Miami, needed a flexible, user-friendly system to manage complex bookings from both a Web Booking Engine and front desk operations. Their prior Excel-based and legacy systems lacked remote access, fail-safes and ease of use, leaving them vulnerable to double bookings and inefficient reporting.

They implemented Hotelogix’s cloud PMS and Web Booking Engine, moved inventory and rates within 24 hours, and had card processing live in days with the help of video tutorials and 24/7 support. The result was a smoother operation with no double bookings, daily Night Audit reports, a custom reporting module, and a 75% reduction in time spent managing reservations and reports — a change the owner called “phenomenal.”

Think Properties

Mark Shemel

Owner