Case Study: Hat Rock Inn achieves zero overbookings and 20% revenue growth with Hotelogix

Hat Rock Inn, USA, overcomes overbooking & enjoys 20% increase in revenue, thanks to Hotelogix

Hat Rock Inn is a 43‑room, four‑star hotel in Mexican Hat, Utah, that was struggling with a restrictive cloud PMS that was slow, costly, lacked unlimited POS outlets, offered poor support and limited features—issues that led to operational inefficiencies and the risk of overbooking. Seeking a more reliable, scalable solution to support peak seasons and growing business needs, the inn evaluated several systems before selecting Hotelogix.

Hotelogix delivered an easy‑to‑implement cloud PMS with unlimited POS outlets, real‑time support, automation, comprehensive reporting and secure data handling, plus front‑desk conveniences like tabbed views and live chat. Since switching, Hat Rock Inn reports zero overbooking, a 20% increase in revenue (with 20% gains in both OTA and direct bookings), numerous man‑hours saved daily, and more than three years of satisfied use.

Hat Rock Inn

Joy Howell

Owner