Case Study: German Village Guest House achieves 300% more reviews with Hotelogix

German Village Guest House Uses Hotelogix to Gain 300% More Reviews

German Village Guest House is a small, award-winning guest house in Columbus, Ohio (three rooms and two suites) that prides itself on guest experience. Owner John Pribble was using a cloud PMS that lacked user-friendliness and reliable support, and he wanted a simple, cloud-based solution to improve staff communication and post-stay guest engagement.

Pribble switched to Hotelogix—chosen for third-party endorsements, 24/7 chat support and integrations with MailChimp and TripAdvisor ReviewExpress—which automated post-stay emails and streamlined operations. The result: up to a 300% increase in reviews, better internal communication, more time for marketing, and actionable guest feedback that helped improve services and amenities.

German Village Guest House

John Pribble

Owner and Manager