Case Study: Luxus Boutique Hotel achieves 10% revenue growth and eliminates overbookings with Hotelogix

Canada’s Luxus Boutique Hotel switches to Hotelogix, overcomes overbooking and enjoys revenue growth of 10%

Luxus Boutique Hotel in St. John's, Newfoundland is a six‑suite waterfront property known for plush interiors and excellent reviews. Despite its strong reputation, the hotel struggled with manual operations — no remote access to data, frequent overbooking and double‑bookings, lack of a channel manager for online distribution, and time‑consuming daily tasks.

In 2017 Luxus switched to Hotelogix’s cloud PMS, using the mobile app, channel manager integration and 24/7 support to automate OTA updates and manage the property remotely. The change eliminated overbookings, freed up staff time and drove measurable gains: a 10% revenue increase, 20% growth in OTA bookings and significant weekly man‑hour savings.

Luxus Boutique Hotel

Chris Woodley

General Manager