Case Study: Tiny Hygge achieves centralized multi-resort management with HotelFriend

Tiny Hygge speeds guest response and booking handling by 30% with HotelFriend

Tiny Hygge, an eco-friendly tiny house vacation rental company with multiple resorts in Denmark, faced operational complexity due to its multi-location, multi-owner business model. Challenges included managing bookings from various channels like Booking.com and Airbnb, centralizing payments, and requiring a seamless DATEV integration for accounting. They needed a robust system to support their structure and turned to vendor HotelFriend for a solution using its PMS Enterprise Suite.

HotelFriend implemented its all-in-one platform, including a Multi-Booking Engine, Channel Manager, and integrated payments. This provided Tiny Hygge with fully centralized multi-resort management, 100% owner visibility, and a 30% faster guest response time. The paper-free tools also supported their sustainability mission, and all booking, payment, and reporting functions were consolidated into a single system.

Tiny Hygge