Case Study: Lopota Lake Resort & Spa boosts guest satisfaction and upselling with HotelFriend Concierge App

The Way to Guest's Heart Through Concierge Mobile App - Case of Lopota Lake Resort and Spa

The customer, Lopota Lake Resort & Spa Hotel, sought to improve guest satisfaction by making it easier for them to plan their stay and order services, while also aiming to increase sales of additional offerings. The vendor, HotelFriend, addressed this challenge by implementing its Concierge App mobile application.

HotelFriend's solution provided a digital platform for guests to manage their entire stay, from check-in to checkout, and to instantly order a wide variety of services like dining and spa treatments. This resulted in optimized operations, significantly increased guest engagement, and a direct boost in sales for the hotel's ancillary services. The vendor's Concierge App also provided the hotel with valuable, detailed revenue reports to track performance.

Lopota Lake Resort & Spa Hotel