Case Study: Landhotel Gafringwirt achieves sustainable, automated hotel operations with HotelFriend

The Landhotel Gafringwirt's Journey to Sustainability with HotelFriend

Landhotel Gafringwirt, a family-owned hotel in Austria, faced challenges common to the hospitality industry. They needed a unified system to manage online bookings, reduce OTA commissions, automate operations, and minimize their paper usage. To address these needs, the hotel partnered with vendor HotelFriend for a comprehensive Property Management System (PMS), Booking Engine, and Channel Manager.

HotelFriend implemented its integrated suite of solutions, including a direct booking engine and keyless entry via a Salto KS integration, which automated revenue management and payments. The results were significant: the hotel achieved 100% automated payments, eliminated paper usage, drastically cut OTA commissions, and reduced its administrative workload, allowing the staff to focus on enhancing the guest experience.

Landhotel Gafringwirt

Johann Hochholzer

F&B Manager