Case Study: River Advice AG streamlines cruise operations with HotelFriend

River Advice and TUI Powering the Future of Cruise Hospitality With HotelFriend

River Advice AG, a leading manager of river cruise ships in Europe, faced a growing administrative burden as its fleet expanded to over 100 vessels. Without a dedicated software system, the company needed a solution to streamline operations, including check-ins, payment tracking, and reporting, while also functioning reliably offline. They contacted HotelFriend to develop a custom Cruise package to meet these specific challenges.

HotelFriend designed a tailored solution that included intuitive cruise management, tour operator invoicing, and integrated offline-capable point-of-sale and secure payment systems. The implementation significantly reduced the crew's administrative workload, allowing them to focus on delivering first-class passenger service. The success of the HotelFriend system on their ships, including the award-winning Excellence Princess, led to a subsequent project with TUI River Cruises to integrate the software with a native mobile app for guests.

River Advice AG