Case Study: Das HÖFCHEN eliminates overbookings and boosts direct sales with HotelFriend

HotelFriend Helps Das HÖFCHEN Eliminate Overbookings and Improve Direct Sales by 20%

Das Höfchen, a charming family-owned hotel in Germany, was struggling with a fragmented operational workflow. Their legacy property management system and a disconnected third-party channel manager caused frequent overbookings, delayed responses to booking requests, and missed revenue opportunities from direct sales. They contacted HotelFriend for a solution to these challenges.

HotelFriend implemented its Growth package, which included a cloud-based PMS with an integrated Booking Engine and Channel Manager. This solution centralized operations, automated inventory updates to eliminate overbookings, and enabled direct online sales of rooms and services. As a result, Das Höfchen increased its direct sales by 20%, saved approximately 3.5 staff hours per week on manual tasks, and significantly enhanced its brand image as a modern, efficient hotel.

Das Höfchen

Carla Rauch

General Manager