Case Study: A&A Liegenschaften boosts guest experience and operational efficiency with HotelFriend

A&A Liegenschaften-group story The ultimate digital success formula for guest-focused hospitality

A&A Liegenschaften, a manager of an apartment complex in Engelberg, Switzerland, sought a digital solution to stand out in the competitive hospitality market. Their challenges included a lack of guest communication, unclear tracking of reservations, and operational delays. They approached vendor HotelFriend for its all-in-one solution, specifically seeking a white-label mobile app with mobile room key functionality.

HotelFriend implemented its white-label Concierge application and integrated Property Management System for A&A Liegenschaften. This provided mobile check-in/out, payments, and mobile room entry, and introduced a live chat feature. The results included significantly improved communication, automated task and KPI tracking, increased operational flexibility, cost reduction, and a more personalized guest experience throughout their stay.

A&A Liegenschaften